Something not working?

My server isn't in the dashboard

You need Manage Server or Administrator on that server. If you just got the permission, open Servers and press Refresh — Discord can take a moment to update.

If you recently lost those permissions, the server is hidden on purpose.

Adding the bot didn't work

• Make sure you picked the right server in Discord's invite window and pressed Authorize.
• You need Manage Server on that server to add bots.
• Back in GuildVault, press Refresh on the Servers page so it notices the bot.

Some roles were skipped during a restore

Discord only lets the bot edit roles below its own. In Discord, open Server Settings → Roles, drag the GuildVault role above the roles you want restored, then run the restore again with just roles selected. Roles managed by Discord or other bots (like Server Booster) can never be edited.

A server says it's locked

You have more servers than your plan allows — usually after going back to Free or a paid plan running out. Nothing is deleted. Upgrade, or delete the backups of a server you no longer need to make room.

A backup failed

• Check the bot is still in the server and hasn't lost its permissions.
• Each server has a backup limit on your plan — delete an old backup if you've reached it.
• Archiving messages is a Premium feature.

My automatic backup didn't run

Automatic backups can start a little after their scheduled time. They pause if your plan no longer includes that schedule, if the server is locked, or if you lost Manage Server on it. Open the server's Schedule tab to check it's still turned on.

A restore is taking a long time

Large servers can take several minutes because Discord limits how fast bots can make changes. Keep the progress page open — each step ticks off as it completes, and the report lists anything Discord refused.

I paid but my plan didn't change

Crypto payments need to be confirmed on the network first, which can take a few minutes. If your plan still hasn't changed after an hour, contact us with the Billing topic.